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What happens if I change my mind? To exercise the right of withdrawal, you must inform us in writing of your decision to cancel this purchase (e.g. an e-mail). If you have already received the item, you must return it intact and undamaged to the address we provide. In some cases, we may arrange for the item to be collected from you. Effects of withdrawal If you withdraw from this purchase we shall reimburse all payments received from you, including the costs of outbound delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. For the collection of goods and the cost of returning the goods, please check the listings for details of who is responsible for returns costs. What to do if your item is incorrect, faulty or damaged? If you feel that the item you purchased is incorrect, faulty or damaged, please contact us to discuss a resolution. If you pay your item with PayPal, you can also get information on eBay Money Back Guarantee Program. This Returns Policy does not affect your statutory rights, for example relating to faulty or incorrectly described items. For more information including your rights under the Consumer Contracts Regulations, please see Know Your Rights.
Most purchases from business sellers are protected by the Consumer Contract Regulations 2013 which give you the right to cancel the purchase within 14 days after the day you receive the item. Find out more about your rights as a buyer - opens in a new window or tab and exceptions - opens in a new window or tab .